Refund & Cancellation Policy
Procedures governing wallet withdrawals, escrow cancellations, and dispute resolutions
This document is published as an operational working draft for client review, architectural preview, and legal counsel consultation. It is not presented as a finalized or binding legal document, nor does it constitute formal legal advice. All operational policies, indemnification clauses, dispute mechanisms, and warranties remain subject to revision, statutory customization, and execution by authorized corporate legal counsel under the laws of the Federal Republic of Nigeria.
1. Uncommitted Virtual Wallet Balances
Funds deposited into your AGS Virtual Wallet that have not been committed to an ongoing escrow offer or active fractional investment project remain 100% liquid. Users may request a withdrawal back to their verified Nigerian commercial bank account at any time via the user dashboard. Withdrawals are processed within 24 business hours.
2. Escrow Deposit Refund Triggers
Funds committed into escrow for real estate purchases or long-term leases are protected under our buyer guarantee. A 100% full refund of the escrow deposit is returned to the buyer if:
- Cadastral Title Defect: Land registry searches at AGIS (Abuja Geographic Information Systems) or Lagos State Lands Bureau reveal unrevealed mortgages, government acquisition, or counterfeit documentation.
- Structural Inspection Failure: Certified physical inspection reveals unpermitted structural defects not disclosed in the listing agreement.
- Vendor Default: The seller fails or refuses to execute the Deed of Assignment within the contractually stipulated closing window.
3. Fractional Co-Investment Exit Rules
Because real estate crowdfunding commitments are immediately pooled to acquire land parcels or finance construction milestones, investment capital cannot be refunded on demand before project maturity. Liquidity is available exclusively via periodic dividend payouts and secondary market transfer windows.
4. Third-Party Search & Administrative Fees
Statutory fees paid directly to governmental registries (e.g. AGIS search fees, charting fees) or accredited structural inspection engineers are third-party disbursements and are non-refundable once the physical search or engineering report has been conducted.
5. Dispute Escalation & Refund Request Process
To initiate an escrow cancellation or refund investigation, open a ticket via Dashboard Concierge Support or email escrow@agsproperty.com with your transaction reference. Our legal escrow committee responds within 48 business hours.